JSX

About You:
 The Customer Support Training & Quality Supervisor at JSX plays a critical leadership role in ensuring our Customer Support teams deliver exceptional service. You will design, implement, and oversee comprehensive training programs, maintain policy/procedure manuals, and manage a robust Quality Assurance (QA) program. You thrive on providing coaching and guidance to Customer Support Trainers and using data-driven insights to elevate team performance. Your expertise in training design, curriculum development, and QA initiatives will help ensure our teams are equipped with the tools, knowledge, and support to consistently delight our customers.

What makes a successful Customer Support Training & Quality Supervisor?

• Detail-oriented with excellent organizational skills
• Adaptable and resourceful in a dynamic, fast-paced environment
• Strong interpersonal and coaching skills to foster team development
• Exceptional leadership with a proven track record of building high-performing teams
• Analytical mindset with the ability to leverage data for actionable insights

Fine Print:

• Bachelor’s degree in business, Education, Instructional Design, or a related field; or equivalent work experience (essential requirement)
• 3+ years of experience in training design, curriculum development, or quality assurance in a customer support environment (essential requirement)
• 1+ year of experience in a leadership or supervisory role (essential requirement)
• Proficient in Microsoft Office Suite and Learning Management Systems (LMS) (essential requirement)
• Experience developing and maintaining policy/procedure manuals (essential requirement)
• Strong written and verbal communication skills (essential requirement)
• Advanced degree or certification in Instructional Design, Adult Learning, or Training Development (preferred)
• Experience in the aviation or travel industry (preferred)
• Familiarity with CRM platforms or customer support tools such as Salesforce, Zendesk, or Kustomer (preferred)
• Experience analyzing QA data and using tools like Excel or Tableau (preferred)

Pay & Perks:

Compensation range for this position is $50,000 - $55,000 annually. This was established after performing market research and is aligned with our approach to compensation. 

• Medical plans starting at $64/month (100% employer-paid dental & vision, plus up to $2,100 annual company HSA contribution)
• Free non-revenue standby travel on JSX, plus deeply reduced standby travel on other domestic and international airlines for you and your immediate family
• 401(k) match – 50% of your first 8%
• Generous PTO plan

Vibe @ JSX:

We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.