JSX

About YOU

The IT Business Analyst at JSX will serve as a critical liaison between our business units and technology teams. In this role, you will collaborate with cross-functional stakeholders to understand business needs, recommend process improvements, and support the implementation of technical solutions that align with our core objectives. This position offers a solid foundation for a motivated professional looking to grow in the field of technology and business analysis.

Key Responsibilities

1. Customer-Facing Content Updates
   • Coordinate with Marketing, Product, and Engineering to publish and maintain accurate, consistent messaging across web, mobile, and support channels.
   • Monitor content performance and recommend improvements to boost customer engagement.
   • Own the content‑update workflow within our internal CMS and knowledge‑base platforms (no prior tool expertise required).
2. Business Requirements Analysis
   • Collaborate with stakeholders to gather and clarify business requirements.
   • Translate business needs into user stories or technical specifications.
   • Identify process inefficiencies and propose potential improvements.

2. Project Coordination
   • Assist in defining project objectives, scope, and success criteria.
   • Support project timelines and deliverables through effective communication.

3. Technical Solution Support
   • Participate in evaluating proposed solutions to ensure they meet business requirements.
   • Contribute to the testing and validation of new systems or enhancements.

4. Documentation
   • Develop and maintain clear and comprehensive documentation for project requirements and technical solutions.
   • Ensure documentation is accessible and updated throughout the project lifecycle.

5. Data Analysis & Reporting
   • Gather and analyze data to support decision-making and track key performance indicators.
   • Assist in generating reports or dashboards that provide actionable insights.

6. Continuous Improvement
   • Proactively recommend enhancements to existing processes and systems.
   • Stay informed about industry best practices, emerging technologies, and trends.

7. General Platform Familiarity (Nice to Have)
   • Basic knowledge of content management or collaborative platforms is beneficial but not required.
   • Willingness to learn or support minor configuration tasks as needed.

Qualifications

1. Education & Experience
   • Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
   • 1–3 years of experience in a business analysis or related role; internships or strong academic project experience may be considered.

2. Technical Skills
   • Understanding of business process modeling and requirements gathering.
   • Familiarity with SDLC (Software Development Life Cycle) and Agile methodologies.
   • Experience with data analysis techniques and tools.

3. Soft Skills
   • Strong communication and interpersonal skills, with the ability to work effectively at all levels of the organization.
   • Solid analytical and problem-solving skills, demonstrating attention to detail.
   • Adaptability in a fast-paced environment and capable of managing multiple tasks.
   • Collaborative mindset and a proactive approach to learning.

Pay & Perks

Compensation range $60,000 - $80,000. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.
 

• New Crewmember's become eligible for health benefits on the 1st of the month following the start of employment
• Medical plans start at just $110/month (100% employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
• Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself + qualifying immediate family
• 401(k) match – 50% of your first 8%
• Generous PTO plan

Vibe @ JSX

We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.