General information

Reservations Representative (Remote)
Ref #
Thursday, June 20, 2024
Customer Support
Position level
Working time
Dallas, Texas

Description & Requirements

About You:

Customer Support Representative, JSX primary role is to deliver exceptional customer experiences who appreciate and are committed to customer service and representing the JSX brand. As a successful candidate you will have a high level of attention with professional, courteous, accurate and prompt customer responses. You must also can handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues on the first call. 

 What makes a Successful Customer Support Representative?

  • Adaptable
  • Collaborative
  • Accountable
  • Exceptional follow-through
  • Proactive
  • Entrepreneurial Spirit


Fine Print:

  • Associate degree or equivalent (essential requirement)
  • One year experience in a customer support environment (essential requirement) 
  • Experience using Microsoft Office products (essential requirement) 
  • Strong working knowledge of PC-based internet and software applications (essential requirement) 
  • Proficient keyboard skills (essential requirement)
  • Ability to work a flexible schedule including early mornings, middays, nights, overnights, weekends, and holidays (essential requirement)
  • Read, write, and speak English fluently (essential requirement)       
  • Must live within two hours of JSX base (essential requirement) 


Pay & Perks:

Compensation is $18.00/hr. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.

  • New crewmember's become eligible for health benefits on the 1st of the month following the start of employment.
  • Medical plans start at just $64/month (100% employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
  • Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself + qualifying immediate family.
  • 401(k) match – 50% of your first 8%
  • Generous PTO plan


Vibe @ JSX:

We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.


Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.).


JSX seeks to ensure affirmative action to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.